Software Support Services

Software support services are generally technical support or troubleshooting/recovery services for specific software products. These services include revenues from long-term technical support or incident-based support contracts. Software support services typically include remote troubleshooting, installation assistance, and basic usage assistance. Remote troubleshooting capabilities can be provided over the phone and online, or unassisted through automated tools located on the customer's device or on the web.

Software support services may include services to install new products, install product updates, migrate major software releases, other types of proactive or reactive on-site services, and support for custom applications or infrastructure software. Services may be provided by a third-party product provider, consulting firm, or software maintenance provider.

Software products and technologies that fall into this category include commercial and specialty operating systems, application software, and infrastructure software. Software support services do not include software updates or license key updates, often referred to by vendors as software maintenance.

The segments covered by Software Help Desk correspond directly to the market segments covered by Gartner Software Market Statistics.

Literal Meanings of Software Support Services

Software:

Meanings of Software:

Encoded computer instructions that are generally writable (unless they are stored in some form of non-volatile memory such as ROM).
People involved in combat, as opposed to material goods such as weapons and vehicles.

Support:

Meanings of Support:

(sometimes attributable) Some support.
Financial or other support.
I answer questions and resolve issues related to something that has been sold.
From the point of view of a function, the set of points at which the function is not zero, or the closure of this set.
(Fuzzy set theory) A set whose elements are at least partially contained in some fuzzy set (that is, whose degree of membership in this fuzzy set is strictly greater than zero).
Compatibility and functionality for a particular product or functionality.
An actor who plays a supporting role for a star.
Musical accompaniment.
(Static calculation) Support for horizontal, vertical or rotating structures: mobile, articulated, stationary.
Do not fall.
To answer questions and resolve issues related to something that has been sold.
Support the goal, the party, etc. mentally or with practical help.
Help, especially financially.
Tick to land well to create support.
Serve in a customer-centric way and decide who you want to support.
Designed (i.e., machines, electronic devices or computers or parts thereof, accessories, peripherals or programs) to operate or function in a compatible manner.
Responsible or involved, but not responsible.
Patience without defeat sustains patience to persevere.
Accept and successfully wear, portray or perform as part of an actor to persevere.
Position in which the gymnast supports the body on the rings (or bar, parallel bars...), usually with arms extended.

Sentences of Support

Don't move that lightning! This is support for the entire platform.
The government supports the arts in many ways.
Sure they sell a product, but do they also provide support?.
If the membership function of a fuzzy set is continuous, then the support of this fuzzy set is an open set.
A new study reaffirms our theory.
This game is not mouse compatible.
Don't move that lightning! It is compatible with the entire platform.
Sure they sell the product, but do they stand behind it?.
I support France at the World .
The government supports the arts in many ways.
The evidence does not support any statements or claims.
I don't make decisions, but I support those who do.
Early personal computers did not support speech recognition hardware or software.
I support the managerial activities of the executive branch of the organization.
To defend the character of King Lear.